Passenger Transport

Working with national, regional, and local partners to champion rural transport issues and improve lives for Suffolk residents.

We aim to provide safe, reliable, comfortable and cost-effective passenger transport services to the people of Suffolk, promoting the consideration of greener travel alternatives where viable. We want to ensure customers get a great experience when they contact the Passenger Transport teams and we do this by investing in our talent and regularly undertaking staff training.

We are responsible for:

  • Home to School/SEND Transport and Adult Social Care Transport,
  • School admissions, customer experience and transport policy,
  • Concessionary Fares and Travel Cards,
  • Subsidised Local Bus Services, including Park & Ride Services,
  • Community and Green Transport,
  • Transport Assets & Infrastructure,
  • Transport Data Management and Digital Projects,
  • Contribute to the Local Transport Plan.