Leadership

• Contract type: Permanent
• Hours: 37 hours per week 
• Location: Landmark House, Ipswich, with flexible / hybrid working options

At Suffolk County Council, we are reshaping how we support children and families – with ambition, pace and purpose. This is a pivotal moment for our Children and Young People’s Services, and we are seeking an exceptional leader to take our Integrated Front Door and Emergency Duty Service into its next phase of improvement.

You will lead our multi-agency safeguarding hub and be the driving force behind creating a safe, responsive and child‑centred front door. Your focus will include ensuring timely and robust decision‑making, consistent application of thresholds, strong management oversight, and delivering on our improvement priorities.

We are implementing an integrated Front Door model aligned to the Families First agenda, supported by significant investment and an additional 20 FTE roles. You will play a central role in landing this model, embedding cultural change and providing assurance that children receive the right help at the right time.

Partnership working is at the heart of this role. You will collaborate closely with our wider safeguarding partnership to strengthen collective accountability and shared ownership of challenges and solutions. Internally, you will inspire and support managers and practitioners to embrace a relational, strengths-based approach and continuous improvement.

This is a strategic leadership position that also demands operational credibility. You will be visible, present and hands‑on when needed – modelling high standards, driving quality, and cultivating a culture of innovation and professional curiosity.

Read the full Job and Person Profile: 

We are looking for a qualified social worker with a proven track record of strong leadership in complex systems. You will bring:

• Resilience, confidence and the ability to lead at pace.
• A child‑centred approach that underpins every decision.
• Operational credibility and the ability to act decisively.
• Experience of delivering improvement and strengthening practice quality.
• The ability to embed cultural change and inspire teams.
• A commitment to partnership working and shared accountability.

Above all, you will be driven by the ambition to ensure children and families receive the right help, at the right time, every time.

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments, please view the About and Benefits sections at the top of the website.

You will be a highly visible leader within our Integrated Front Door service. While Suffolk County Council supports hybrid working, this role requires regular, consistent in‑person attendance at Landmark House for a minimum of three days each week. Given the operational nature of the front door, you must also be able to attend the office as service needs demand to provide leadership, oversight and support to the team.

We positively encourage the use of technology to communicate, but there will be occasions when you are required to travel to locations away from Landmark House - such as Bury St Edmunds and Lowestoft - using reasonable and suitable means available to you.

Our Children and Young People (CYP) directorate brings together the county council’s services for education and learning, early years and childcare, services for vulnerable children and young people including early intervention and prevention, and integrated youth support services.

To find out more, please visit our Children and Young People Services pages.

More information

The following links will provide you with relevant further information:

• CYP in Numbers
• CYP Structure Chart (covering from the CYP Leadership Team to the Integrated Front Door and Emergency Duty Services)
• Inspection of Local Authority Children’s Services (ILACS) report June 2024
• Inspection of Local Authority Children’s Services (ILACS) improvement action plan
• Improving Social Care Services in Suffolk

To apply for this role, you must submit your application through Tile Hill’s Head of Service for Integrated Front Door and Emergency Duty Service job page. 

Please submit:

• An up-to-date copy of your CV (four sides of A4 maximum)
• A supporting statement (four sides of A4 maximum) that addresses the criteria set out in the Job and Person Profile and uses examples to demonstrate how you meet the essential requirements. It should also cover your motivation for the role and the organisation.

Applications must include:

• Full contact details;
• Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees);
• Details of your current salary and notice period;
• Notification of any dates when you are not available for interview.

Contact details:

For more information about these opportunities, or a confidential discussion about your suitability, please contact our retained recruitment consultants at Tile Hill:

• Chris Barrow: chris.barrow@tile-hill.co.uk or 07437 839048
• Anita Denton: anita.denton@tile-hill.co.uk or 07725 554802

• Applications close: Midnight on Sunday 29 March 2026
• Assessment centre: To be confirmed

Future-focused, innovative and ambitious, at Suffolk County Council we’re solution-finders driven to deliver the best outcomes for people in Suffolk. We understand the importance of collaboration, trust and respect. By listening to and learning from each other, our partners and communities, we develop a culture of mutual respect that enables us to work together and achieve great things.

Our values

Our values are at the heart of everything we do. They underpin our approach to performance, reward, and wellbeing. They define the relationship between the council and our people.

The WE ASPIRE values set behavioural standards which reflect the quality work that we do every day. It clarifies the behaviours the council expects from everyone, regardless of who they are, what their role or grade is or where they work. This also extends to our employees who volunteer within the Council, chosen charity and or wider community.

The WE ASPIRE values were refreshed and reviewed based on the feedback and input from the employees at Suffolk County Council – it has not been shaped by a management committee. They define us and help make us outstanding at what we do.

Our Customer Commitment sits alongside and reinforces these standards further by setting out our strong commitment to serving our customers.

Our WE ASPIRE values are:

• Wellbeing: We look after ourselves, each other and the planet
• Equality: Respecting, valuing, embracing, and celebrating everyone’s unique differences
• Achieve: We are the best we can be
• Support: We work as one team
• Pride: We are passionate about making a positive different to the people and place of Suffolk
• Innovate: We believe in making every penny count, every minute matter and reducing environmental impact
• Respect: We give and earn respect
• Empower: We empower, encourage, and motivate

Our Ambitions for Suffolk

Our Ambitions for Suffolk are based on the council's objectives as laid out in our Corporate Strategy for 2022-26. Over the next four years, we will focus on ensuring Suffolk recovers socially and economically from the Covid-19 pandemic. Our ambitions will be our guide as we build back better, build back stronger, and build back greener.

• Looking after our health and wellbeing
• Strengthening our local economy
• Protecting and enhancing our environment
• Providing value for money for our residents

Our ambitions will provide a crucial foundation for our work until 2026. They are the basis for major programmes including People First, the Housing Joint Venture, Suffolk's Climate Emergency Action Plan, and our Highways New Operating Model. These are ambitious projects that seek to support our communities, keep us all connected, enhance Suffolk's biodiversity, and help us all live healthy, safe, and independent lives.

To achieve our ambitions, we will continue to work closely with partners as we take an increasingly integrated and holistic approach to our council services, and to lead on new community initiatives and strategic projects in Suffolk.

More information

The following links will provide you with further information about our financial position, our structure and our corporate strategy and future plans.

• SCC Corporate Strategy for 2022 to 2026
• SCC Annual Plan for 2024 to 2025
• Corporate Leadership Team Structure Chart
• Corporate performance and risk management (suffolk.gov.uk)

Suffolk is increasingly attracting talented people choosing a county that can offer lively and thriving urban and market towns and coastal villages with a large economy. Suffolk is a great place to live, it has low-cost housing across the county, good schools, plenty of opportunities for cultural and outdoor activities and strong, safe communities.

Suffolk has beautiful villages, a stunning coastline, charming country houses and remarkable landscapes. Read on to find out more about this picturesque county…

• Lowestoft is the first place in the country to greet the sun, being the most easterly point in the UK.
• A strong food, drink, agriculture, tourism and cultural sectors
• Suffolk boasts 12 National Trust sites, 8 English Heritage sites and over 60 nature reserves (including RSPB Minsmere) for you to explore and enjoy.
• We have a strong connection to the rest of the country through the UK’s premier trade route, the A14.
• Suffolk is one of the UK’s greenest and safest counties. We boast competitively priced housing, quality local produce, food and drink festivals, plus many fine restaurants and historic country parks.
• We regularly host some of the best music in the UK. The yearly Latitude festival showcases the biggest names and is attended from far and wide.
• Suffolk is the home of British telecommunications & BT’s headquarters – the birthplace of fibre, a global technology research park and an international telecommunications centre.
• Felixstowe, the UK’s gateway to the rest of the world, is boosting its existing potential as the UK’s largest container port as part of Freeport East.
• We have over 400 educational facilities in Suffolk – over half are currently rated as either ‘Good’ or ‘Outstanding’ by Ofsted.
• We have an estimated number of 137,053 living in Ipswich and 752,691 overall in Suffolk.
• Suffolk has a 50-mile stretch of heritage coastline and many Outstanding National Beauty areas (AONB).
• As well as the cost, there is an untouched rural landscape across the county, excellent for walkers and cyclists. Did you know? Suffolk’s landscapes were the focus for many of artist John Constable’s most famous works

Moving to Suffolk

The following websites offer information about Suffolk, relocation guidance, attractions and housing opportunities for those interested in moving to the county.

• Visit Suffolk website (visitsuffolk.com)
• Discover Suffolk website (discoversuffolk.org.uk)
• Living in Suffolk - Good Move (goodmove.org.uk)
• Moving to Suffolk - Zoopla (zoopla.co.uk)

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve.

We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.